Find answers to common questions about our services
Simply send us the product link or details of what you'd like to purchase. We'll provide a quote including the product cost, our service fee (7%), and estimated shipping. Once you approve and pay, we'll purchase the item on your behalf and ship it to our warehouse for inspection before forwarding to you.
We can source and ship products from virtually anywhere in the world, with our primary markets being the United States, United Kingdom, Europe, Japan, South Korea, and China. If you have a specific country in mind, please contact us to confirm.
Standard shipping typically takes 2-4 weeks from the time we receive your items at our warehouse. Express shipping (DHL/FedEx/TNT) takes 3-7 business days. Processing time at our warehouse is usually 1-3 business days.
Yes, we handle all customs documentation and declarations. However, please note that customs duties and taxes (if applicable) are the responsibility of the recipient and are not included in our service fees. We'll provide guidance on potential duties based on your items.
Once your package is shipped, we'll provide you with a tracking number via email. You can use this number to track your shipment in real-time on the carrier's website. We also provide updates at key milestones throughout the shipping process.
All our shipments are fully insured. If your item arrives damaged, please contact us immediately with photos of the damage and packaging. We'll file an insurance claim and arrange for a replacement or full refund.
Yes! Package consolidation is one of our core services. We can combine multiple items into a single shipment to save you money on shipping costs. There's no additional fee for consolidation.
We accept bank transfers, PayPal, credit cards (Visa, Mastercard, American Express), and WeChat Pay. Payment is required before we purchase items on your behalf or ship your packages.